An effective way to analyze a process is by drawing a process map. Process mapping is the activity of drawing the steps to complete a process following a specific format. Process maps document a business process from beginning to end and enable you to identify areas of opportunity. There are different types of maps, each with a different purpose, scope, and level of detail.
The right map to use depends on what you want to do. Take a look at the different types:
- Value Stream Map (VSM) is a high-level tool used by leadership for strategic planning. It represents the flow of material and information through the value stream. The flow goes from customer request to product or service delivery. The goal is to identify waste within and between processes.
- Process Flow Map (PFM) presents the sequence of events to complete a single process in chronological order. This basic flow chart is a simple map of the inputs and outputs of the process. The purpose of this map is to document a process, analyze and manage workflows. PFM is a low-level chart used with the participation of supervisors and process owners.
- Swim Lane shows how the process ownership flows from one owner to another. This flow chart highlights how a process flows across company boundaries. It is useful to identify the key roles responsible for the process and how they relate to each other. Swim lane is for short-term tactical planning. A cross-functional team of process owners gets together to draw this map.
Process maps are good tools to visualize the current state and design the future state with better processes and customer satisfaction. It is important to include the right stakeholders in the discussion and the creation of the map. Have the right people will improve the quality of information and team communication and performance.These process maps are good tools to improve processes and customer satisfaction. Including the right stakeholders for the discussion and creation of the map is important. This will improve the quality of information and team communication and performance.
Now that you know the different types of maps, you can choose the right one for your needs. Are you ready to start mapping?