The key ingredient for a successful lean implementation is creating a continuous improvement culture. Changing behaviors and beliefs is never easy, but the previous culture will determine how difficult it will be. The work environment, which is the result of the company culture and management styles, will determine how the employees react to the implementation.
According to Gallup, just 33 percent of American workers are engaged by their jobs, with 67 percent either actively disengaged or “just showing up.” The way the employees feel they are treated by supervisors; how much they trust leadership and communication styles affect engagement and productivity. Employees want to feel valued, respected, that their ideas count, and their work is meaningful.
The objective of the culture change is to shift from traditional thinking to a lean thinking approach and to be successful, the relationship between leadership and associates will be the biggest hurdle. Leadership defines the organizational culture, that is why the first key element for a successful implementation is the buy-in and support from them.
Before you start planning the implementation, you have to understand how the previous culture shaped the work environment. The team mindset is closely related to the job environment and employee satisfaction.
Do you know how your employees feel about the company? How do they feel about their supervisors? What they think about how leaders make decisions? Do they feel that they matter? To change their mindset, you need to get honest answers to those questions. Getting the truth can be difficult and painful, but it is a necessary step to know how your employees feel and create the appropriate implementation plan.
If leadership does not change their traditional business behaviors and adopt servant leadership, no matter what you do, the implementation will fail. The true mission is to develop our people first, if you are not serious about this, then do not bother, lean, is not going to happen.
If you are serious about adopting Lean thinking and use continuous improvement, find the right way to motivate your team, starting with honest and open communication of why you want to change. Have a heart to heart conversations, to gather information to create change. Identify the team interests, how they perceived their benefits and company policies, and how clear they have their responsibilities.
It takes a lot of continuous work to change the culture. After those conversations, everybody needs to turn the page and start working together to create a better future and shape the new mindsets.