While doing kaizen, obviously you are seeking to improve a process, but if you are focusing on the results, your heart is in the wrong place. Continuous Improvement heart is the people; therefore, you should focus on their learning experience rather than the savings or productivity gain.
When I facilitate kaizen events, I like to be clear about the expectations. A number of those expectations are directed to leadership because, as stated before, they need to learn and model the new behaviors. Kaizen is a learning activity, where curiosity, creativity, and the desire to learn and do new things are the main ingredients for success. The following are ten ground rules for practicing continuous improvement.
- Practice Respect at all times, respect the people and their ideas, one person speaking at a time, listen to what others have to say, be on time, no finger-pointing, there are no bad ideas.
- Tune your mind to a new channel: Lean Thinking.
- Keep an open mind, be curious, ask Why, What if, How could we?
- Challenge the status quo, ask Why five times, and find the root cause.
- No excuses! Think Yes, we can do it if _____.
- Look for low-cost, rapid, and simple solutions.
- It is ok (and encouraged) to disagree, but it is not ok to be disrespectful.
- The meeting room is a safe zone where there are no titles, all ideas and opinions have the same value, and it is ok, to be honest.
- Correct what you see wrong, but there is no need to be perfect!
- Win or learn, here you do not lose!
These rules exist to ensure the right environment to encourage participation exists. Kaizen is not a classroom training; it is learning by doing. Create the environment to drive fear out of the door and let in creativity and curiosity. Every team member deserves to have the opportunity to learn and be part of the activities that will change their work environment and processes.