About Me

My name is Jeannette Rivera, I am the founder and owner of Better Process Solutions. My hobbies are photography, gardening, and hiking. I love to spend time with my family and pets. As a child, I enjoyed putting together jigsaw puzzles and I still do but a different kind.

I am an industrial engineer with a Master’s degree in Business Administration. My first experience was as a process auditor in a food manufacturing plant. My job was to measure various process parameters and make sure they were within limits. Within five years I grew up on the company to be a production superintendent. I was in charge of an entire shift with 750 employees.

I loved my job. I was busy creating things, planning and executing little projects, learning and teaching. Unfortunately, corporate closed the plant because it was not meeting the financial goals. The operating costs were too high and affected the net profit. That calls my attention, what can I do to improve processes and control costs? I started reading about continuous improvement, and I fell in love with it.

Right after the plant shut down I got an interview. During the conversation, the Operations Manager asked about my experience with continuous improvement. Until that day, the only thing I knew about it was what I learned reading the book Gemba Kaizen from Masaaki Imai. I was honest, I had never practiced it. I also expressed how eager I was to learn and use it. To my surprise, I got the job. That was the beginning of my journey learning, executing and teaching continuous improvement.

The puzzles I put together now are solutions for everyday problems. I have used continuous improvement tools and principles in every role I had since then. With them, I improved efficiency and reduced defects in different kinds of processes. I proved that it works everywhere from manufacturing, quality, and warehouse to laboratories, offices, and maintenance shops. My favorite achievement has been the transformation of the teams. Now they are problem solvers with a continuous improvement mindset.

I strongly believe in continuous improvement in every aspect of my life. I push myself to keep growing and improving as a human being. I am also on a mission to improve every process I come across. I like to share with everybody the benefits of continuous improvement. Why? Because every person has the right to work in a clean, organized and safe workplace. Everybody deserves respect and the opportunity to develop his skills and grow. Also, they deserve to achieve their goals and have a life-work balance.

From my company, Better Process Solutions I want to share with you what I know about continuous improvement. I am excited to help you to achieve your goals. I am ready to do it, are you ready to start learning? Are you ready to transform your business into an effective and efficient place?

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