To achieve a successful continuous improvement culture implementation, leadership needs to Develop new behavior patterns. Leadership will learn new skills and teach them to the team at the same time, which is a monumental task. Everybody will have to practice self-discipline to let go of old habits and embrace the new ones. The heart of the continuous improvement or lean system is a highly flexible and motivated team member that is always improving. How do you motivate your employees while helping them to create new habits? Here is a list of ten things you can do to help them to build self-discipline.
- Model the new behaviors every day, go to gemba, ask with respect, and always explain why. Set a good example, teach your team how to do it, be consistent and persistent.
- Foster an environment of respect and collaboration.
- Encourage daily improvements, kaizen events, PDCA, and root cause analysis.
- Take your time to listen, get to know your team, and become a teacher and a facilitator.
- Give feedback often, create a reward system, and a formal performance appraisal program, which includes a real development plan.
- Give specific instructions and communicate clear expectations, follow-up, and assess.
- Ensure everybody knows what performance metrics are used to measure success and make them visible.
- Conduct daily stand-up or huddle meetings, discuss what we did good, what we can improve. Celebrate the wins!
- Promote customer satisfaction to see the process from customer lenses.
- Be present, visit the workplace every day, not just when there are problems. And when you go, acknowledge the good things your team is doing and come back with at least one improvement idea.
When employees participate daily in housekeeping, small improvement steps, problem-solving, and standards review they start to see the difference from the previous culture and understand the benefits of the continuous improvement culture. Learning and becoming an integral part of the company’s success are ways to make them feel that their work is meaningful, and you appreciate it. When leadership is showing them what to do and how to do it they not only learn but start to build trust and discipline to do what is expected.