Who we are?

The Better Process Solutions team is me, working with you. I am Jeannette Rivera, an Industrial Engineer with 20+ years of experience transforming workplaces. I lead business transformation through team skills development and targeted improvement events. For instance, I help others see processes from the Customer’s point-of-view. Most importantly, I work with people to develop their skills and become problem-solvers.

My mission is to coach and mentor leaders on their transformation journey. In other words, I help you to create job environments where teams thrive. Therefore, they contribute to increased productivity and improved customer satisfaction. As a result, customer satisfaction increases while costs are reduced.

We can transform your business. Are you ready? Let’s talk.