From What are the key elements for CI success? we know that for a successful continuous improvement implementation we need the following.
- Leadership buy-in and support
- Culture change, lean thinking & people’s development
- Effective Communication every step of the way
- Use the right CI tools, create your own toolbox
- Continuous improvement everywhere, every day, by everybody
As a business owner or top leader of your organization, you have a huge responsibility to make this happen. The implementation is something that you should not delegate. If you don’t know how to do it or if you are not familiar with it, find a responsible coach to guide you through this journey. There are a few fundamental actions to ride successfully the implementation road.
- Review job environment and satisfaction
- Develop our people first and motivate participation
- Demand leadership responsibility
- Develop new behavior patterns
- Promote lean thinking and insist on following the new methods and tools
I discussed the first one in the post How does the work environment affect the lean implementation? The job environment review is critical to understand how the company culture will affect the implementation. Complete this action before you start to practice continuous improvement. Incorporate other as part of your daily job as a top leader. Today I will cover the second action, develop our people first, and motivate participation.
The mission of continuous improvement is to develop team skills. Respect for the people is at the core of lean thinking and is one of the top three characteristics of the right work environment for CI success. One of the lean thinking principles is that the people doing the work design it and solve the problems. The leaders guide the team by respectfully asking questions. They teach them problem-solving and data analysis tools and support them in providing resources and removing roadblocks. The leaders are now coaches, not bosses.
Link the company Vision and Mission statements to the continuous improvement activities. Align those activities to the company goals and objectives. Continuous improvement is not a project but part of everybody’s daily work and should be part of their performance review. Ensure that these things are communicated, discussed, and explain to everybody.
Build a team to work on tying together communication, training, participation, and employee’s performance. The objective is to define and clarify responsibilities, set expectations, and incentivize participation. This team is responsible for reviewing the job descriptions, performance system, incentive program, and creating a suggestion program.
An important piece to motivate participation is training tailored to the company and industry. A good trainer will design the training based on the audience and their preferred learning method. Lean is about learning by doing, make sure to provide enough theory to support the hands-on activities.
The success of the new culture and CI implementation is based on communication, teamwork, alignment between objectives and actions, motivation, and training. Regardless of how difficult the journey may be, always use Lean Thinking as your North.