Kaizen events are an integral part of the continuous improvement culture. The success of those events depends on many factors, such as the characteristics of the kaizen facilitator. This person is responsible for leading the event, among other things. Experience leading events and continuous improvement knowledge are not the only characteristics that a facilitator needs. What are the characteristics of a kaizen facilitator?
Characteristics of a kaizen facilitator
Whether you are looking to hire or contract, the following are most haves’ characteristics. The facilitator must be courageous. In other words, a person who is comfortable having difficult conversations and asking tough questions. While being brave in the name of the event’s success, a coach is respectful and supportive.
Whether you are looking to hire or contract, the following are most have characteristics. The facilitator must be courageous. In other words, a person who is comfortable having difficult conversations and asking tough questions. While being brave, a coach is respectful and supportive.
Communication is another soft skill that is critical for success. The ability to convey information in a clear, simple, and concise way. A person who practices active listening and can do so with people of different levels in the organization or levels of education. If they cannot explain something in simple words, it will not translate knowledge effectively. Explain something complicated without too many technical words is an elusive skill for many.
Emotional intelligence skills are another characteristic of a kaizen facilitator
Emotional intelligence is the ability to understand and manage your own emotions and those around you. People with a high degree of emotional intelligence recognize and understand their feelings and how they can affect other people. The emotionally intelligent person is skilled in four areas: identifying emotions, using emotions, understanding emotions, and regulating emotions.
A facilitator must motivate, make others feel comfortable, overcome challenges, and manage conflict. Therefore, the ability to understand and manage their emotions to influence others in positive ways is critical. Social skills such as interpersonal relationships with empathy, compassion, and humility are essential for this job. With them, the facilitator will be coaching others to learn and be their best self.
For instance, understanding human psychology and change management are key to influence people and drive a successful event. An honest and trustworthy individual who gives people credit for their ideas will navigate through the challenges of the event with greater chances of success.
A facilitator must have technical skills
A continuous improvement facilitator without technical skills and lean knowledge is not a good bet. Knowledge about continuous improvement and proven practical experience is non-negotiable. Moreover, problem-solving, time management, organization skills, and team building are also crucial. An energetic and passionate about continuous improvement person is the ideal driver for the cultural transformation from traditional to continuous improvement, one kaizen at a time.